• Standard Cancellation or Rescheduling: We ask that you give us at least 24 hours' notice if you need to cancel or reschedule an appointment. This allows us to adjust our schedule and offer the time slot to another customer in need.

• Emergency Cancellations: If you need to cancel due to an emergency (e.g., a sudden issue that prevents you from being home), we will do our best to accommodate you without any penalties, though we still appreciate advance notice when possible.

2. Late Notice / Short Notice

• If you cancel or reschedule within less than 24 hours of your scheduled appointment, there may be a small cancellation fee or rescheduling fee, depending on the circumstances and the time of day.

• This helps cover the costs of preparation, scheduling adjustments, and any technician downtime.

3. No-Show Policy

• If you do not show up for your appointment without any prior notice, we may charge a no-show fee or full-service fee, especially for appointments that require significant time or resources to prepare for.

• To avoid this, please let us know as soon as possible if you’re unable to make it. We can work with you to reschedule at a more convenient time.

4. Same-Day Service Cancellations

• If you request cancellation or rescheduling on the day of service, it may be subject to a same-day cancellation fee since our technicians are specifically scheduled and dispatched for your appointment.

5. Rescheduling

• If you need to reschedule, we will do our best to accommodate you at a new, convenient time. If you’re working with a specific time frame or need urgent service, we’ll prioritize your new appointment.

6. Exceptions

• Emergency Situations: We understand that life happens, and we do our best to be accommodating when emergencies arise. Whether it’s a family emergency, sudden illness, or severe weather, just let us know as soon as possible, and we’ll handle it with understanding.

• Repeated Cancellations/Rescheduling: If a customer consistently cancels or reschedules with short notice, we may require a deposit for future appointments to confirm your intent to proceed with services.

7. How to Cancel or Reschedule

• You can easily cancel or reschedule your appointment by:

  • Calling our office directly.

  • Sending a text if you’ve set up a communication channel with us.

8. Refunds or Credits

• If you've already made a deposit or prepayment for a service, and you cancel or reschedule according to our policy, we will apply any payments to your future appointments or refund them, as needed.

For many common plumbing services (like fixing leaks, unclogging drains, or installing new faucets), we can provide a free rough estimate over the phone or via email, based on the details you provide about the issue.

• What we need from you: A description of the problem (e.g., leaky faucet, clogged drain, etc.) and, if possible, a few photos or videos of the issue. The more details you provide, the more accurate the estimate will be.

• Cost for On-Site Estimate: Some plumbing companies charge for on-site estimates, but we offer free estimates for most jobs, particularly if the job is scheduled immediately after the assessment.
• If no then we charge RN80.00 for inspection fee

How it works: If a part fails within the manufacturer’s warranty period, we will handle the warranty claim process for you. In some cases, we may need to replace the part at no additional cost, or you may need to reach out directly to the manufacturer, depending on the terms.

If you believe something covered by our warranty needs attention:

• Contact Us: Simply call or email our office and let us know about the issue.

• Provide Details: We'll ask for some information about the issue, including when the service was performed and the nature of the problem.

• Inspection: We may send a technician to inspect the issue, determine whether it’s covered by our warranty, and resolve it promptly.